R E T U R N S
We hope you are happy with everything that you purchase from T I R E L L I. But if something isn’t quite right you can choose from an exchange, or refund unless it was bought on sale.
We recommend posting your return with registered post, as T I R E L L I does not take responsibility for lost or stolen items. For change of mind or incorrect purchase returns , shipping costs are the responsibility of the customer unless the garment is deemed faulty.
Online orders can only be returned or exchanged online and not at our stores or stockists.
E X C H A N G E
We are only able to exchange your item for a different size, colour or another style of the same value.
If you want to exchange for a different item that's a different price to your original item you will need to return your garment for a refund, then purchase your new item.
To complete an exchange fill out a return form Return Form and post the original garment back to 293 Arthur Street Fairfield.
Exchanged garments much reach our warehouse within 10 business days from the date you recieved it .
They must be unwashed, unworn and with tags attached. Any garments that do not meet this criteria will not be accepted and may be posted back to you.
For change of mind or incorrect purchase, customers are responsible for all shipping costs. We recommend posting your item with tracking as Tirelli does not take responsibility for lost returned parcels.
T I R E L L I reserves the right to inspect returned items and reject goods if we do not see them to be in original condition.
R E F U N D
There is no refund for items purchased on sale.
To lodge a refund please complete our online Return Form and post the original garment back to 293 Arthur Street Fairfield.
The item you wish to refund must reach our Melbourne warehouse within 10 business days from the date you received it.
Returned items must be in their original condition, unworn, unwashed and with tags attached. Any garments that do not meet this criteria will not be accepted.
Once the returned garment reaches our warehouse we will complete the refund. We refund all monies paid via paypal who refunds monies into the original payment method. Refunds can take between 7-14 business days to appear in your account.
Postage costs are non refundable.
F A U L T Y
Faulty items will be assessed by our team and repaired, replaced, or refunded on a case by case basis. We reserve the right to repair over replacement if possible.
T I R E L L I reserves the right to inspect returned items and reject returned goods if we do not see them to be faulty or damaged.
Items damaged as a result of normal wear and tear, or items that have been damaged as a result of incorrect washing are not eligible for return, repair or exchange.
If you are returning a faulty item T I R E L L I will cover postage costs.
Our returns policy is in addition to your rights under the Australian Consumer Law. We want you to be 100% satisfied with your order. Please get in touch via email@example.com with your full name and order number.
Then return your item to:
293 ARTHUR STREET, FAIRFIELD