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We hope you are happy with everything that you purchase from T I R E L L I. But if something isn’t quite right you can choose from an exchange, or refund. The return will be processed by filling out our returns form here. But please ensure you read our policy below to ensure your garment/s are eligible for a return
Returned garment/s must reach our Melbourne warehouse within 10 days of the order date on your invoice. Returned items must be in their original condition, unworn, unwashed and with tags attached. Any garments that do not meet this criteria will not be accepted.
We recommend posting your return with registered post, as T I R E L L I does not take responsibility for lost or stolen items. For change of mind or incorrect purchase returns , shipping costs are the responsibility of the customer unless the garment is deemed faulty.
E X C H A N G E
If you would like to exchange an item, please inform us of the item name, size and colour that you would like on your Return Form and post the original garment back to 293 Arthur Street Fairfield. Please check our website to confirm if the exchange item is in stock. If you would like us to hold it for you until we receive the original garment, please email firstname.lastname@example.org
For change of mind or incorrect purchase exchanges, customers are responsible for all shipping costs.
R E F U N D
The item you wish to refund must reach our Melbourne warehouse within 10 days of the order date on your invoice. Returned items must be in their original condition, unworn, unwashed and with tags attached. There is no refund on sale items. Any garments that do not meet this criteria will not be accepted.
You will be notified via email once your refund has been processed. We will refund all monies paid using the original method received. Postage costs are non refundable. Refunds can take up to 7 business days to appear in your account.
F A U L T Y
Faulty items will be assessed by our team and repaired, replaced, or refunded on a case by case basis. We reserve the right to repair over replacement if possible.
T I R E L L I reserves the right to inspect returned items and reject return or exchange of goods if we do not see them to be faulty or damaged, or in the case of a change of mind or incorrect order, they are not returned in resalable condition.
Items damaged as a result of normal wear and tear, or items that have been damaged as a result of incorrect washing are not eligible for return, repair or exchange.
If you are returning a faulty item T I R E L L I will cover postage costs.
Our returns policy is in addition to your rights under the Australian Consumer Law. We want you to be 100% satisfied with your order. Please get in touch via email@example.com with your full name and order number, or call us on 9481 6198
Then return your item to:
293 ARTHUR STREET, FAIRFIELD