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RETURNS

We hope you are happy with everything that you purchase from T I R E L L I. But if something isn’t quite right you can choose from an exchange, refund or store credit providing the item wasn't purchased in a sale or promotion.

To be eligible for a return, items must 

  • Be returned within 10 business days from the date it was delivered 
  • Have all tags still attached
  • Unworn, unwashed and in original condition
  • Mustn't smell of perfume, deodorant, cosmetics or washing powder 
  • Free from fluff, lint or hair 
  • Purchased from our website and not from a Tirelli store or stockist 

 If your return meets this criteria, please submit an online return form here .

Then post your garment back to 

Tirelli Returns 

293 Arthur Street

Fairfield, VIC, 3078 

Once we receive your return we will be in touch about your exchange, store credit or refund. 

- Return shipping costs are the responsibility of the customer unless the garment is deemed faulty. 

- We recommend posting with registered post, as T I R E L L I does not take responsibility for lost or stolen items. 

- T I R E L L I reserves the right to inspect returned items and reject goods if we do not see them to be in original condition. We ask that you please follow the criteria above or your return may be sent back to you. 

I T E M S  P U R C H A S E D  O N  S A L E 

Items purchased on sale or in a promotion can only be returned for an exchange or store credit. The sale item must be returned within 7 business days of receiving it. There are no refunds for items purchased on sale or during a promotion unless the product is deemed faulty. 

R E F U N D S

Once the returned garment reaches our warehouse we will complete the refund. We refund all monies paid via paypal who refunds monies into the original payment method. Refunds can take between 7-14 business days to appear in your account. For payments made on debit or credit card, refunds can take up to 30 days to appear in your account. 

Postage costs are non refundable. 

F A U L T Y

Faulty items will be assessed by our team and repaired, replaced, or refunded on a case by case basis. We reserve the right to repair over replacement if possible.

T I R E L L I reserves the right to inspect returned items and reject returned goods if we do not see them to be faulty or damaged.

Items damaged as a result of normal wear and tear, or items that have been damaged as a result of incorrect washing are not eligible for return, repair or exchange. 

Pilling is a natural occurrence of knitwear and is not a sign of poor quality or a faulty product. 

If you are returning  a faulty item T I R E L L I  will cover postage costs.

Our returns policy is in addition to your rights under the Australian Consumer Law. We want you to be 100% satisfied with your order. Please get in touch via info@australiagt.com.au with your full name and order number. 

Click here to fill out the return form

Then return your item to:

TIRELLI RETURNS

293 ARTHUR STREET, FAIRFIELD 

VIC 3078

 

SIZE GUIDE

We've included a size guide below to help you choose the perfect fit for your shape. Please note that our size S is equivalent to a AUS 10, M-12, L-14, XL-16, XXL-18, 3XL-20 

 

XS

S

M

L

XL

2XL

3XL

 

 

S/M

L/XL

 

 

One Size Fits All

Bust Circumference (cm)

83-88

88-93

93-98

98-103

103-108

110-120

120-130

Waist Circumference (cm)

64-69

69-74

74-79

79-84

84-89

92-102

102-112

Hip Circumference  (cm)

90-95

95-100

100-105

105-110

110-115

118-128

128-138

Inside Leg  (cm)

73-75

73-75

74-76

74-76

75-77

75-77

75-77

 

 

 

 

 

 

 

 

 

Note: Values given are body measurements.
To help you choose the best size, we recommend that you compare the measurements with your own.

 

 

 

 

 

How to Measure 

Bust Circumference 

Measure around the fullest part of your chest with your arms down.

Waist Circumference

Measure around the narrowest point of your natural waistline. 

Hip Circumference

Measure around the widest part of your natural hip line. 

Inside Leg

Measure from top of your inside leg (at crotch) to your ankle.